Privacy Policy


Energeia informs you that the personal data requested, supplied by you and / or collected through this page will be stored, treated and processed by Energeia in accordance with the following terms and conditions:

Use of your data

We will process your data in order to:
  1. establish and maintain contact with you related to the services we have provided you
  2. maintain our customer record
  3. contact you by any means and be able to deliver the product you have purchased through our website
  4. attend to any request, procedure or requirement related to your purchase
  5. offer you products, promotions and keep you informed about our news
  6. carry out marketing studies, market segmentation and / or profiles, or statistics through surveys or internal or external studies
  7. for data analytics, "cookies" and shopping behaviors, interests and tastes

We can also contact you by phone, SMS, mail and / or any other means, to: attend any request, procedure or requirement related to your purchase and / or request; control the quality of our services; verify the satisfaction of our clients; and certify the contents of said communications. For this purpose, we could record and / or store the communications.

If you do not provide the required data or revoke the consent, we will not be able to provide the home sales and delivery service or respond to your requests.

Access to your data

They can access your data (i) Energeia officials, employees and associates who, due to their functions, need to know the information; (ii) third parties located both in the country and abroad that support us: in the home sales process (such as carriers and packers), as well as, to send or conduct satisfaction surveys and / or fulfill the purposes of use of data indicated in this document, (iii) third parties located both in the country and abroad, that provide services, such as technology companies and cloud storage, internal and external auditors, among others.

On some occasions the judicial or administrative authorities may request the data, which we will deliver only in compliance with legal or regulatory obligations.


Data storage and user rights

Your data will be stored and processed in a database owned by Energeia , to whom, by accepting the terms of use of this page, you expressly authorize to transfer said data both within the same company , as well as third-party service providers, both in the country and abroad.

We are committed to the protection of your personal data, so if you have any questions or wish to exercise the rights of access, rectification, cancellation, opposition or revocation of consent and any other granted by current legislation, please send an email to info@energeiabrand.com.

Prohibition of total or partial reproduction of the information and contents of this page

By using this page, you expressly accept that the partial or total reproduction of the information, content, designs, logos or any part of this page is prohibited, regardless of the purpose or destination that is intend to give the reproduction.

Use of cookies

To create its online sales page, Energeia uses the services of Shopify. Cookies are used in order to show you a site according to your local preferences (such as used web browser, operating system, ISP, etc.). This website uses its own and third-party cookies in order to offer our services, as well as improve and optimize the user's browsing experience. By visiting this page, you are agreeing to the following policy.

A cookie is a file that is downloaded to the user's computer / smartphone / tablet when accessing certain web pages to store and retrieve information about the navigation that is carried out from said equipment. This page uses the following types of cookies:

  • Cookies strictly necessary for the provision of certain services expressly requested by the user: if they are deactivated, you will not be able to correctly receive our content and services.
  • Analytical cookies: anonymously identifies the user for the monitoring and statistical analysis of browsing behavior.
  • Advertising cookies: for the management of the guideline and segmentation management based on a specific profile. They allow to identify the interests, intentions and / or behavior of the user to form an anonymous profile of advertising interest. If these cookies are deactivated, the site can continue to function, but the ads that best suit the interests of users will not be displayed.

Limit on the responsibility of the service

Energeia does not guarantee at any time the total or partial continuity of its services, nor does it guarantee the availability and continuity of the operation of this page, or of the services. Energeia excludes any liability for damages of any kind that may be due to lack of availability, continuity, operation or any other nature related to this page or the services provided or promoted on it.

Energeia excludes all liability for damages of any kind that may be due to the information, content and access to web pages or the services provided or promoted therein, as well as transmission and dissemination failures. , storage or making available of the information or the contents or the reception, obtaining or access to the information and contents.

Energeia is not responsible for the content of the web pages or the information to which you access through the promotional notices, advertisements, publicity and commercials that are transmitted on this page during the time you are browsing it.

Energeia reserves the right to correct, change or update any errors, inaccuracies or ridiculous prices without prior notice.

Authorization

By using this web page you authorize and consent in an express, free, unequivocal, informed and specific way, the treatment of your personal data in accordance with what is indicated in this document, whether by manual, mechanical and / or automated means, including the possible transfer and / or communication of the same to third parties located both in the country and abroad, and you acknowledge that you have read, understood and accepted this privacy notice, as well as the terms and conditions of use of the website.